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The search for excellence and constant improvement is the basis of all the activities undertaken by
"Abbazia di Spineto incontri e studi" and the satisfaction of clients is our
main priority. To guarantee this commitment we have chosen to adhere to the
regulations laid down by the International Organization for Standardization with
regard to standards for quality in management systems UNI EN 9001.
Since the year 2000 in fact, Spineto Abbey is officially approved for the projection and management of conventions and relative hospitality and catering.
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Abbazia di Spineto has chosen to devote all its activities exclusively to study meetings, and work reunions and conventions, excluding individual tourism and hospitality.
This choice is emphasized by our logo "Abbazia di Spineto incontri e studi" (Abbazia di Spineto meetings and study).
The Search for quality and constant improvement is the basis of Abbazia di Spineto’s philosophy and client satisfaction is the main priority.
As a consequence of our commitment to determine and satisfy our client’s expectations we have chosen to:
- offer our clients exclusive rights in order to safeguard their privacy;
- share the property with guests making them feel as much at home as possible;
- ensure that the services offered cover all our client's needs
- involve staff members in our constant quest to offer clients quality hospitality;
- put into place operating and instruction procedures to conform the approach to the client and services offered with the image of the company;
- plan and carry out customized training courses in hospitality for our staff;
- carefully select our suppliers and services according to the activities involved;
- ask our clients to fill in forms giving their suggestions as to how we can improve our services in the future;
- collaborate closely with our clients during the planning and organization of meetings and events in order to make the best use of the facilities and the location;
- ensure that our guests are treated in an ethical and honest manner.
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UNI EN ISO 9001 : 2008 |
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